Our information is based on current education law and guidance and covers state funded education for children aged 5-16 years in England only. Our advice and information aims to give parents up to date knowledge of law and guidance as well as practical and tactical advice on how to work with their child's school to resolve any concerns. Our advice covers a wide range of educational issues.
If you are the parent or carer of a child at school and you would like to talk to an adviser you can call our free confidential telephone adviceline on 0300 0115 142. Calls to the adviceline cost the same as calling a standard landline number - even from a mobile. 0300 numbers are often included in any inclusive call minute packages offered by phone operators.
Normal opening hours: Monday to Wednesday from 10am to 1pm. Term time only.
Summer holiday closure: The adviceline will be closed from Thursday 20th July 2017 and will re-open on Monday 11th September 2017.
PLEASE NOTE: We are a small organisation and rely on volunteers to help us provide advice. Sometimes we may not be able to open the adviceline as advertised. If you hear a closed message please contact one of the organisations listed below instead. Please do not leave a voice message for us as unfortunately we do not have the resources to provide a call back service.
Contact a Family provide information and advice on any aspect of caring for a child with special educational needs or a disability. Their website has information on issues such as education, benefits and family life, and their parent resources cover a range of topics including health and social care services.
Telephone helpline: 0808 808 3555. Opening hours: Monday to Friday 9.30am to 5.00pm