ACE Advice and Information Service

Our advice and information is based on current education law and guidance and covers state funded education for children aged 5-16 years in England only. Our advice and information aims to give parents up to date knowledge of law and guidance as well as practical advice on how to work with their child's school to resolve any concerns.  Our advice covers a wide range of educational issues.

ACE Telephone Adviceline

If you are the parent or carer of a child at school and you would like to speak to an adviser you can call our free confidential telephone adviceline on 0300 0115 142. Calls to the ACE advice line usually cost the same as calling a standard landline number - even from a mobile. 0300 numbers are often included in any inclusive call minute packages offered by phone operators.  You should check with your own provider to be sure.

Normal opening hours: Monday to Wednesday from 10am to 1pm. Term time only. 

PLEASE NOTE: We are a small organisation and don't receive any funding for our advice services.  We rely on volunteers to help us provide advice to parents and carers. Sometimes we may not be able to open the adviceline as advertised. If you hear a closed message please contact one of the organisations listed below instead.  Please do not leave a voice message for us as unfortunately we do not have the resources to provide a call back service.  

Other organisations that offer free telephone advice on education issues

Contact a Family - SEN National Advice Service

Contact a Family provide information and advice on any aspect of caring for a child with special educational needs or a disability.  Their website has information on issues such as education, benefits and family life, and their parent resources cover a range of topics including health and social care services.

Telephone helpline: 0808 808 3555. Opening hours: Monday to Friday 9.30am to 5.00pm

Child Law Advice Service

The Child Law Advice Service provides legal advice and information on areas of child, family and education law. To access this advice and information please visit the website  where you will be able to view a range of factsheets and how to guides. Should you have clarifying questions following your visit to the website, a helpline number is available at the end of each factsheet. The helpline is available Monday to Friday 8am to 6pm.  

Other organisations that provide information on education related topics

AUTISM

National Autistic Society

www.autism.org.uk

 

BOARDING SCHOOLS

State Boarding Schools Association - Information on eligibility and applications

www.stateboarding.org.uk

 

BULLYING

Bullying UK

Kidscape

 

www.bullying.co.uk

www.kidscape.co.uk

CAREERS ADVICE

National Careers Service - Information on learning, training and work opportunities 

https://nationalcareersservice.direct.gov.uk

 

CHILDCARE 

Family and Childcare Trust - Information for parents on childcare

www.familyandchildcaretrust.org

 

DISCRIMINATION

Equality Advisory & Support Service - Advises and assists with issues relating to equality and human rightsEngland, Scotland and Wales.  

www.equalityadvisoryservice.com

 

DOWN’S SYNDROME

Down’s Syndrome Association

www.downs-syndrome.org.uk

 

DRUGS ADVICE

Frank - National drug education and advice service.

www.talktofrank.com

 

DYSLEXIA

British Dyslexia Association - Advice and information online and by phone

www.bdadyslexia.org.uk

 

EXAMS & ASSESSMENT

Eleven Plus Advice - Online and parent forum 

JCQ Joint Council for Qualifications - Regulation of exams, information on access arrangements

 

www.elevenplusexams.co.uk/advice

 

www.jcq.org.uk/contact/

 

EXCLUSION

Communities Empowerment Network (CEN) - Exclusion advice and free representation. 

School Exclusions Project - Free advocacy for permanently excluded children 

 

http://cenlive.org

 

https://schoolexclusionproject.com

 

GIFTED CHILDREN

Potential Plus UK - Advice on social, emotional, learning needs of children with high learning potential. 

www.potentialplusuk.org

GOVERNORS

National Governors Association - Information on governors and governing bodies in maintained schools and academies. 

www.nga.org.uk

 

HEARING IMPAIRMENT

National Deaf Children’s Society

www.ndcs.org.uk

 

HOME EDUCATION

Education Otherwise - Information and advice for home educating families. 

Home Education Advisory Service

 

www.educationotherwise.net

 

www.heas.org.uk

 

INFORMATION & DATA PROTECTION

Information Commissioner’s Office (ICO) - Advice and guidance on information rights. 

https://ico.org.uk

 

LEGAL ADVICE

 

Law Centres Network - Search for a local law centre

Legal Aid Checker - Check if you can get legal aid

www.lawcentres.org.uk

 

www.gov.uk/check-legal-aid

 

MENTAL HEALTH

Young Minds - Advice and information on young people’s mental health and well-being

 

www.youngminds.org.uk/

 

PARENTING

Family Lives - Advice and support on all aspects of family life

 

www.familylives.org.uk/how-we-can-help/

PRIVATE SCHOOLS

Independent Schools Council - Information on schools and help with fees

 

www.isc.co.uk

 

SERVICE CHILDREN 

The Children’s Education Advisory Service - Advice on the education of service children (part of the MOD)

 

www.gov.uk/guidance/childrens-education-advisory-service#contact-details-for-ceas-and-pacc

SINGLE PARENTS

Gingerbread - Advice and support for single parent families

 

https://gingerbread.org.uk

 

SOCIAL SERVICES

Family Rights Group - Advice and support for parents and families whose children are involved with social services.  

 

www.frg.org.uk

 

SPECIAL EDUCATIONAL NEEDS & DISABILITY 

IPSEA

Information Advice Support Services Network - National network supporting local IAS Services

SOS SEN - A national charity aiming to empower parents and carers of children and young people with SEN and disabilities 

 

www.ipsea.org.uk

 

https://councilfordisabledchildren.org.uk/information-advice-and-support-services-network

 

www.sossen.org.uk

 

SPEECH & LANGUAGE 

Aphasic - Support for children with speech and language impairment.  Online and phone

I Can - Advice on children’s speech, language and communication.  Online and phone

 

www.afasic.org.uk

 

 

www.ican.org.uk

 

TRAVELLER CHILDREN

The Traveller Movement - Education advice and advocacy. Online and phone

http://travellermovement.org.uk

 

WALES

SNAP Cymru - Advice and support on SEND in Wales

www.snapcymru.org

 

SCOTLAND

The Education Law Unit - Enquiries about education law in Scotland

Enquire - Scottish advice service for additional learning needs.  Online and phone

www.edlaw.org.uk

 

http://enquire.org.uk

 

 

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