Our advice and information is based on current education law and guidance and covers state funded education for children aged 5-16 years in England only. Our advice and information aims to give parents up to date knowledge of law and guidance as well as practical advice on how to work with their child's school to resolve any concerns. Our advice covers a wide range of educational issues.
Our Adviceline will close permanently from Tuesday 26 March 2024
If you are the parent or carer of a child at school and you would like to speak to an adviser you can call our free confidential telephone adviceline on 0300 0115 142. Calls to the ACE advice line usually cost the same as calling a standard landline number - even from a mobile. 0300 numbers are often included in any inclusive call minute packages offered by phone operators. You should check with your own provider to be sure.
Contact a Family provide information and advice on any aspect of caring for a child with special educational needs or a disability. Their website has information on issues such as education, benefits and family life, and their parent resources cover a range of topics including health and social care services.
Telephone helpline: 0808 808 3555. Opening hours: Monday to Friday 9.30am to 5.00pm